1-Payments When users submit a question, the user will be required to pay a down-payment fee for the question (the down-payment is equal to the total fee of the Tutor accepted by the User).
If the User submits a question and accepts a Tutor to answer the question, they are expressly agreeing that Tutors Home is permitted to bill them the applicable fees. The Charges will be billed to the PayPal account the User provides in accordance with the billing terms in effect at the time the Charges are due and payable. If payment is not received or cannot be charged to the User's PayPal account account for any reason, Tutors Home reserves the right to either suspend or terminate the User's access to the Services and terminate these Terms. All purchases are non-cancellable and all charges are non-refundable except as expressly set forth herein. In addition, Tutors Home will dispute all chargebacks for Services provided. Please read our Chargeback Policy for additional information.You acknowledge and agree that Tutors Home will automatically charge your PayPal account on record with Tutors Home upon your election to purchase a pre-answered question or document or your acceptance of a Tutor to answer a question, as applicable.
2-Complaints A User may file a complaint regarding an answer and/or Tutor starting on the due date for their question. If a complaint is filed, the User will submit their complaint and the Tutor and User will not be permitted to correspond regarding the question through the Services. Tutors Home will determine, in its sole discretion, whether to refund the User, warn the Tutor, suspend the Tutor, ban the Tutor or take no action against the Tutor.
these terms contains a binding arbitration provision and time limit on submitting claims that affect your rights. please read these terms carefully. you must be age 13 or older to use the app. if you are under age 18 you must have your parent or legal guardian’s permission to use the services, as well as have them read and agree to these terms.
you represent, acknowledge and agree that you are at least 18 years of age or that you are the parent or legal guardian of a user that is at least 13 years of age, and you agree to these terms. if you are the parent or legal guardian of a user of the services and you have questions about these terms, please contact us.